Here are some frequently asked questions

Do I need a Doctor's Referral?

No, you do not need a doctor’s referral to see us. Just contact us and we’ll handle the rest!

Do I have to pay for the hearing test?

No. If you are over 55 years of age, you do not need to pay for your hearing test (unless your hearing test is reference-related, such as that required by your occupation or by a school board, etc.).

Do I have to pay for adjustments and repairs to my hearing aid?

No, as we offer complimentary hearing aid adjustment, cleaning and repair services for the lifetime of the product that you purchase through our clinics.

How often do I have to do a hearing test?

Under normal circumstances, you should have a hearing test every 3 years. The exception is when you experience sudden hearing loss. You should seek medical attention immediately if this occurs.

Do I have to get hearing aid/s after the hearing test?

No. Having a Hearing Test does not mean you will need hearing aids. If we see from the results that your hearing is normal or you show symptoms of mild hearing loss that does not cause any difficulties in communication in your everyday activities, you may not need a hearing aid. Our plan would then be to keep track of your hearing level every three years. Our goal is provide you with the best advice for your hearing needs and will never recommend you something you do not need.

What is a good Hearing Aid fitting?

A good hearing aid fitting means to make sure that the hearing aid fits your ear with comfort and provides the clearest sound. This is very easy to say, but extremely difficult to achieve.

The first part to a good hearing aid fitting is the physical fit of the hearing aid; we want it to fit comfortably and snugly. Too loose of a fit will cause feedback (whistling), while too tight could cause pain in the ear. Making sure the hearing aid you wear functions comfortably for you is extremely important.

Next, it is to make adjustments to ensure that the sound quality matches your level of hearing loss. To do that we refer to your audiogram and set a target of hearing for you. The target should allow you to hear a wide range of sound in different everyday living environments clearly, including group conversation and restaurants.

Lastly, we can’t rush. Our experience tells us that it requires, on an average, three follow up adjustments to the hearing aid to achieve our target of hearing. With your patience, we will bring your hearing level to the best you can hear with your hearing aid.

If you cannot find your answers here, take a look at Problems with your Hearing Aids or submit your question below.

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